Why Businesses Should Choose Dedicated Internet Over Shared Broadband

In today’s digital economy, businesses run on uptime. Every second a company’s internet is down can result in lost productivity, lost revenue, and damaged customer trust. That’s why Service Level Agreements (SLAs) are more than just contracts — they are promises of reliability.

At BTNL, we go beyond words. Our 99.99% SLA uptime guarantee ensures businesses stay connected around the clock, powering growth and customer success. But how exactly do we deliver this? Let’s break it down.

What Does 99.99% SLA Uptime Mean?

An SLA (Service Level Agreement) defines the guaranteed availability and performance of internet services.

• 99.99% uptime = fewer than 5 minutes of downtime per month.
• By contrast, 99% uptime allows for over 7 hours of downtime per month.

This difference is massive for businesses that rely on real-time communication, cloud SaaS apps, or customer-facing platforms.

The Real Cost of Downtime

Downtime isn’t just an IT issue — it’s a business killer.

• Lost productivity: Employees can’t access SaaS tools, CRMs, or files.
• Lost revenue: Missed transactions, calls, or client meetings.
• Reputation damage: Customers lose trust after repeated service failures.

According to Gartner, downtime costs enterprises an average of $5,600 per minute globally. For Indian enterprises, even a 30-minute outage can cost lakhs.

How BTNL Delivers 99.99% SLA Uptime

1. Dedicated Leased Line Infrastructure

Unlike broadband, which is shared among users, BTNL provides 1:1 dedicated leased line connections. This ensures:

• Consistent speeds
• Low latency
• Uninterrupted bandwidth

2. Redundant Network Architecture

We build networks with redundancy at every layer — from multiple backbone connections to failover systems. If one path fails, traffic is instantly rerouted.

3. Proactive 24/7 Monitoring

Our Network Operations Center (NOC) monitors every connection in real-time. Issues are detected and fixed before clients even notice.

4. Enterprise-Grade Security

BTNL includes firewalls, DDoS protection, and intrusion detection systems that prevent attacks from causing outages.

5. SLA-Backed Guarantee

We don’t just promise uptime — we back it with financial guarantees in our SLA. If uptime falls short, customers are compensated.

SLA Beyond Numbers — What Businesses Get

A strong SLA isn’t just about percentages. BTNL’s SLA covers:

• Performance Metrics: Bandwidth availability, latency, jitter.
• Response Time: Guaranteed support within minutes.
• Resolution Time: Defined timelines for fixing issues.
• Transparency: Real-time uptime reports for clients.

This creates trust and accountability — essentials for enterprises.

Why 99.99% Uptime Matters for Different Industries

• Startups & IT Companies: Smooth cloud deployments, GitHub syncs, and DevOps workflows.
• Finance & Banking: Real-time transactions and compliance reliability.
• E-commerce & Retail: Zero downtime during flash sales or peak hours.
• Healthcare: Continuous access to patient records and telemedicine apps.
• Education & EdTech: Stable online classes and learning platforms.

For each, downtime isn’t just a nuisance — it’s a mission-critical risk.

Case Example: A Bengaluru Enterprise

• Before BTNL:
  • Shared broadband with 3–4 outages/month.
  • Frequent video call disruptions with clients.
  • Estimated ₹4–5 lakhs lost annually due to downtime.
• After BTNL:
  • Switched to 1:1 leased line with 99.99% SLA.
  • Zero major outages in 12 months.
  • Improved client satisfaction scores by 30%.

SLA vs. No SLA: The Difference

The result: Businesses that choose SLAs enjoy predictable reliability.

Conclusion

In today’s business world, uptime is non-negotiable. Slow or unreliable internet can silently cost businesses millions in lost productivity and damaged trust.

BTNL’s 99.99% SLA-backed leased line internet ensures your enterprise gets:

• Guaranteed reliability
• Scalable bandwidth
• Enterprise-grade security
• Round-the-clock support

Because in business, every second matters — and BTNL ensures you never lose one.

Ready to experience guaranteed 99.99% uptime?

Switch to BTNL’s Enterprise Leased Line Solutions today.

Call: +91 96866 56005 | Visit: btnl.com